Ever since his sixth-grade history project on the life of Woodrow Wilson (yes, he has always been a nerd) James has been interested in understanding what makes people tick and how their psychology affects their behavior.
James has conducted more than 1,400 ZMET® interviews since joining Olson Zaltman in 2000. He has led projects for Fortune 100 clients including IBM, Bank of America, PepsiCo, and P&G along with non-profit and public sector clients such as the AFL-CIO, the Funeral Service Foundation, and the University of Arizona College of Medicine - Phoenix.
He also led two projects that helped clients win prestigious Ogilvy Awards from the Advertising Research Foundation.
James was an invited participant at a 2015 White House conference, "Advancing Equity for Women and Girls of Color: A Research Agenda for the Next Decade."
Conference speaking engagements include the Cable Television Association for Marketing Research Conference and the National Funeral Directors Association Convention, plus he has lectured at colleges and universities including Arizona State, Boston University, the University of Florida, Washington University in St. Louis, and UCLA.
James holds an MBA with a dual emphasis in marketing and global management from the Pennsylvania State University Smeal College of Business. James also has written, contributed to, or edited 10 books on baseball history and is particularly proud of his research on the development of commercial television in St. Louis, which was published in 2011 in the Missouri Historical Review.