Pizza party!

Here is an example of customer service jujitsu, making a bad situation work to your advantage.  And it comes from an unlikely source – the U.S. airline industry.

When a Delta flight was stranded on the tarmac in Knoxville, Delta de-fused the situation simply by ordering pizza for all the passengers.  Given a choice between disembarking and getting on a different flight and staying to eat the pizza, they all stayed and ate.  The customers were mollified and Delta received a nice little PR boost.

This author claims a strategy like this would be particularly appealing to men.  We're not sure we agree with that, but his rationale is interesting.