All Posts By

James Forr

Delicious!

By Z-Files
Some metaphors are hard to understand. This New York Times article analyzes the (possibly) recent trend in some cultures, including American culture, of comparing babies to food. Think about phrases like…
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NPS has its Detractors

By Z-Files
Marketers (and, increasingly, people in the C-suites) love Net Promoter Score (NPS). However, a recent article in the Wall Street Journal, headlined “The Dubious Management Fad Sweeping Corporate America,” attempts…
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Shoes make the person

By Z-Files
If you are Kiwi Shoe Polish, developing great communication would seem like a challenge. Shoe polish appears to be pretty close to a commodity category, a decidedly unglamorous category, and…
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The making of Mayor Pete

By Z-Files
Pete Buttigieg’s candidacy for the Democratic nomination is fascinating from a branding and communication perspective.First, he is letting his supporters control his brand identity. The design firm Hyperakt has created…
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Old brand, new tricks

By Z-Files
Photo credit: Business Wire Increasingly, brands are trying to reach consumers in ways that go beyond traditional advertising. Tide laundry detergent is pretty good at this.P&G has announced it is…
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Caring = healing

By Z-Files
Does it matter if you like your doctor? Research from Stanford suggests that it does.In one study, patients received a pinprick test, like the ones you get when you are…
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